Our Policies

Readings and Spiritual Services:

Canceling & Refunds: Canceling is an option but there will not be a refund provided. Contact me in case of needing to cancel service. All bookings are final. Due to the nature of the services and time, clients are not eligible for refunds in readings or any other spiritual service.

If there is an discrepancy on the end of 21 Guides and Spirits, LLC, DBA, "Sergio and Spirit" that obligates us to cancel a service a full refund will be granted. The refund can take anywhere between 3-7 days.

Rescheduling: You may reschedule your reading or spiritual service as needed. We ask of a notice of at least 48 hours.

Please be aware that in very rare occasions such as emergencies, we might request to reschedule a session/service.

Disclosure: Readings are not legal or medical advice. All readings are for religious, spiritual, and entertainment purposes only. 


Shipping: Shipments are sent out 48 to 72 hours from when the ordered is placed on the website. All orders include tracking. The tracking number is sent to your email as soon as the order is shipped out.

Damaged Orders: If your order is damaged upon receiving. Please send a photo immediately. We will provide you with the option of receiving a full refund or credit towards our store (products only; no services). The photo needs to be sent within 24 hours of the arrival day.


For immediate response contact us via email: sergio@sergioandspirit.com